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Oracle introduces Live Experience Cloud for customer engagement

September 29, 2017

Via: ZDNet

Oracle on Friday is rolling out the Oracle Live Experience Cloud, a new service that should make it easier for enterprises to engage with their customers in real-time.

The Live Experience Cloud, largely designed with mobile interactions in mind, can be integrated into web and mobile apps, and it can help modernize a company’s existing call center and CRM tools.

It offers real-time communication capabilities, including HD voice, HD video and screen sharing. It can provide customer support teams with customer context across channels, as well as rules-based contextual routing for all channels.

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